Frequently Asked Questions
Find answers to common questions about our footwear and services.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for closed-toe styles and boots.
What materials are used in SCHUTZ footwear?
We use high-quality genuine leather, suede, and premium synthetic materials. Specific material details are listed in the product description for each style.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make changes or cancellations.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How do I care for my leather shoes?
We recommend using a soft, dry cloth to remove dirt and applying a leather conditioner periodically to maintain the material's suppleness.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information during every transaction.